Warranty Claim Terms & Conditions

🛡️ Warranty Claim – Terms & Conditions

At Quality Cart, we stand behind the quality of our genuine leather products 🤎. To ensure fair usage and to protect against misuse, the following Warranty Claim Terms & Conditions apply to all leather items.

📅 1. Warranty Coverage

All Quality Cart leather products come with a 6-months free warranty 🕒 starting from the date of delivery.

This warranty covers manufacturing defects only, including:

  • 🧵 Stitching coming out under normal usage

  • 🪡 Leather tearing under normal intended use

❌ 2. What Is NOT Covered

The warranty does not cover the following:

  • 🧴 Normal wear and tear (scratches, scuffs, softening of leather, color fading)

  • 🎨 Natural changes in leather texture, grain, or color over time

  • 💧 Damage caused by water, moisture, sweat, or humidity

  • 🔥 Cuts, burns, accidents, mishandling, or negligence

  • 📦 Damage due to overloading the product beyond its intended capacity

  • 🚫 Intentional damage or misuse

⚠️ Note: Genuine leather is a natural material and may develop character marks and patina over time. This is a sign of authenticity, not a defect.

🚫 3. Warranty Void Conditions

The warranty shall be void immediately if:

  • 🛠️ The product has been altered, repaired, or tampered with by a local cobbler or any third party

  • 🔁 The product is resold or used for commercial / reselling purposes

📑 4. Claim Eligibility & Proof Required

To raise a warranty claim, the customer must provide:

  • 🧾 Valid Order ID sent on mail

  • 📸 Clear photos and/or videos showing the issue

Claims without sufficient proof will not be processed.

⏳ 5. Claim Period

  • Warranty claims can be raised only within 6 months from the delivery date

  • ⛔ Claims raised after the warranty period will not be accepted

🔍 6. Resolution Process

  • All warranty claims are subject to inspection and verification by the Quality Cart team

  • 🏷️ Quality Cart reserves full authority to decide the resolution method

Resolution priority:

  1. 🔁 Replacement

  2. 🎁 Store Credit

📝 Repair services depend on product feasibility.

🚚 7. Shipping Policy for Warranty Claims


  • 📦 The customer is required to send the product to Quality Cart at their own cost for warranty inspection

  • 🚚 Once the claim is approved, Quality Cart will ship the replacement / resolved product back at no cost to the customer

  • ❌ Shipping costs incurred by the customer while sending the product are non-refundable

🔒 8. Claim Limitations

  • ⚠️ Only one warranty claim per order is permitted

  • 🚫 Repeated claims from the same order will not be entertained

👤 9. Non-Transferability

  • This warranty is non-transferable

  • 🧍 Applicable only to the original purchaser with valid proof of purchase

⚖️ 10. Final Authority

Quality Cart reserves the right to approve or reject any warranty claim after inspection. The company’s decision shall be final and binding.

🔄 11. Policy Updates

Quality Cart reserves the right to modify or update these Warranty Terms & Conditions at any time without prior notice. The latest version available on the website shall be applicable.